FAQ – Boutique Heidi Handkerchiefs

FAQ

Frequently Asked Questions? 

Who makes the Handkerchiefs?
We do ....we have a team of local Ballarat women, many of them used to be Lucas girls!  Each items is unique and sizes may vary slightly.

What edge do the Handkerchiefs have? 
All hankies are only printed one side and finished with a 1cm hem.

     

What are the Handkerchief made from?
We have two ranges -  Liberty Tana Lawn and Cotton 

  • Liberty is manufactured in Milan, Italy by Liberty London
  • Cotton we source from Japanese Lawn, Cottons and Organic cotton  

How do the handkerchiefs come packaged?
Our Handkerchiefs are packaged in our exclusively designed paper envelopes made from recycled paper (with no plastic), they are printed in Ballarat. 

Sold out items
If an item is sold out please register you details on the product page to be notified when it is back in stock. An sms or email will be sent to you there is no obligation to purchase.

Subscribers
We send our subscribers an email on the 15th of each month with new designs and special offers, if we have other news we will send a following email at the end of the month.

What will my order look like? 
Will be outlined in the product description, sometimes a gift box or the Handkerchief are tied with a bow that is selected from our Liberty and cotton handkerchief making remnants. 

Are we Eco friendly?
We try to be....

  • All of our packing can be recycled, you can use the Handkerchief packets to write your shopping list.
  • Your order is wrapped tissue paper which you can re-use or recycle.
  • Our post bags are compostable & biodegradable 

What  happens to the fabric remnants? 
We use the piece to wrap your order, any pieces to small are given to a local kindergarten. Larger pieces we sell on occasion through our website.

How can I pay?
Can be made by Credit Card, Paypal, Afterpay or Google Pay

What is a Gift Box & Tag?
Your selected handkerchiefs will be still be individually packaged, then placed in a gift box. wrapped with fabric bow that matches your Handkerchief selection. 

What sizes are the Handkerchiefs? 
Small: 20cm x 20cm - Perfect for Children or people with dainty noses 
Medium: 28cm x 28cm - Perfect for Women or Pocket Squares
Large: 34cm x 34cm - For Men or those who like the larger hankie 

How do I care for them? 
Gentle machine wash is preferred, but do what is practical for you.

How do I track my order?
You will receive you an email or sms advising your order has been sent, if you dont receive this check your junk folders or please contact us. All orders are sent by Australia Post. 

How does Subscription work?
A Handkerchief is sent every month on approximately 15th of each month

What happens when I gift a Subscription? 
You can select the Gift Box & Tag option, the first Handkerchief is sent in a gift box with a hand written note from you. 

What is included in the subscription?
Two handkerchiefs, there is an option to have Pre paid or recurring. 

What happens when I purchase a subscription? 
PRE
PAID Subscriptions will not Auto renew you will only be charged once. Recurring subscriptions (NON PREPAID) - by clicking "Place my order", you confirm that your subscription will automatically renew and your credit card will automatically be charged the subscription price according to the Order summary section of this page until you cancel your subscription. You can cancel your subscription at any time.

Subscription Payments
Please note we only can accept payment through credit card, ie there is no PayPal option at the moment 

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